Shipping policy
Shipping Policy
Most physical OLD VEGAS products are made specifically for your order before being packed and shipped.
OLD VEGAS works with independent production and fulfillment partners in the United States and Europe. Fulfillment location varies depending on the product and delivery destination.
Digital products such as VAULT CREDIT do not require physical production or shipping and are covered separately below.
Digital Gift Cards / VAULT CREDIT
VAULT CREDIT is a digital product and does not require physical production or shipping.
No shipping charge applies to VAULT CREDIT when purchased on its own.
The gift card is delivered electronically to the email address selected during purchase. Customers may choose to send it to themselves or directly to a recipient where that option is available.
Digital delivery may occur shortly after purchase or on a selected delivery date.
If the gift card is not received, please check the recipient’s spam or junk folder first.
If it still cannot be located, contact oldvegasbrand@gmail.com and include the order number and recipient email address so we can investigate.
Production Time
Most physical orders are typically produced within 1–2 business days.
Production time is separate from shipping time and may vary depending on the product, production partner, and facility.
During high-volume periods, launches, holidays, or unexpected production delays, processing may take longer.
Estimated Delivery Times
Once production is complete, estimated shipping times for physical products are:
- United States: typically 3–6 business days. Some hoodie styles fulfilled from Europe may take approximately 5–15 business days in transit.
- United Kingdom and European Union: typically 5–12 business days.
- Rest of the world: typically 8–17 business days.
Fulfillment location varies by product and destination, so delivery times can differ between items in the same order.
These are estimated delivery windows and are not guaranteed arrival dates.
Shipping Costs
- United States: Free standard shipping on all physical orders
- International orders: Shipping rates are calculated at checkout based on the destination and products ordered
- VAULT CREDIT purchased on its own: No shipping charge
Tracking
A tracking link will be sent by email once a physical order has shipped.
Tracking information may take up to 48 hours to update after the shipping confirmation is sent.
Orders containing multiple physical products may arrive in separate packages if they are produced or shipped from different locations. You will receive tracking information for each shipment when available.
Digital gift cards do not receive shipping tracking because no physical shipment is created.
International Orders, Customs, and Import Fees
International physical orders may be subject to customs inspections, import taxes, duties, brokerage charges, or handling fees determined by the destination country.
These charges are not included in the product or shipping price and are the customer’s responsibility unless otherwise stated at checkout.
Customs processing may also extend the estimated delivery time.
These shipping and customs provisions do not apply to VAULT CREDIT because it is delivered digitally.
Incorrect or Incomplete Addresses
Please check your shipping information carefully before placing an order for physical products.
OLD VEGAS is not responsible for delivery problems caused by an incorrect or incomplete address provided at checkout.
Contact oldvegasbrand@gmail.com immediately if you notice an error. We will try to update the address, but changes cannot be guaranteed once production or shipping has started.
If a package is returned because of an incorrect address or failed delivery attempt, additional production or shipping charges may apply before it can be sent again.
Delayed or Missing Packages
Carrier delays, customs processing, severe weather, local disruptions, and other events outside our control may affect delivery times.
If your tracking has not updated for several days or your order has not arrived within the estimated delivery window:
- Check the shipping address in your confirmation email.
- Check with household members, neighbors, or your building reception.
- Contact the local carrier using the tracking number.
- Email us at oldvegasbrand@gmail.com if the package still cannot be located.
Please report missing-delivery issues within 30 days of the estimated delivery date so we can investigate.
Packages Marked as Delivered
If tracking shows that a physical package was delivered but you cannot find it, check around the delivery location and contact the local carrier first.
Then contact us as soon as possible.
We will help investigate, but a replacement or refund cannot be guaranteed when a carrier has confirmed delivery to the correct address.
For shipping support, contact: