Shipping policy

Shipping Policy

Every OLD VEGAS product is made specifically for your order before being packed and shipped.

Production Time

Most orders are produced within 1–2 business days.

Production time is separate from shipping time. During high-volume periods, launches, holidays, or unexpected production delays, processing may take slightly longer.

Estimated Delivery Times

Once production is complete, estimated shipping times are:

  • United States: 3–6 business days

  • United Kingdom and European Union: 5–12 business days

  • Rest of the world: 8–17 business days

These are estimated delivery windows and are not guaranteed arrival dates.

Shipping Costs

  • United States: Free standard shipping on all orders

  • International orders: Shipping rates are calculated at checkout based on the destination and products ordered

Tracking

A tracking link will be sent by email once your order has shipped.

Tracking information may take up to 48 hours to update after the shipping confirmation is sent.

Orders containing multiple products may arrive in separate packages if they are produced or shipped from different locations. You will receive tracking information for each shipment when available.

International Orders, Customs, and Import Fees

International orders may be subject to customs inspections, import taxes, duties, or handling fees determined by the destination country.

These charges are not included in the product or shipping price and are the customer’s responsibility unless otherwise stated at checkout.

Customs processing may also extend the estimated delivery time.

Incorrect or Incomplete Addresses

Please check your shipping information carefully before placing your order.

OLD VEGAS is not responsible for delivery problems caused by an incorrect or incomplete address provided at checkout.

Contact oldvegasbrand@gmail.com immediately if you notice an error. We will try to update the address, but changes cannot be guaranteed once production or shipping has started.

If a package is returned because of an incorrect address or failed delivery attempt, additional production or shipping charges may apply before it can be sent again.

Delayed or Missing Packages

Carrier delays, customs processing, severe weather, and other events outside our control may affect delivery times.

If your tracking has not updated for several days or your order has not arrived within the estimated delivery window:

  1. Check the shipping address in your confirmation email.

  2. Check with household members, neighbors, or your building reception.

  3. Contact the local carrier using the tracking number.

  4. Email us at oldvegasbrand@gmail.com if the package still cannot be located.

Please report missing-delivery issues within 30 days of the estimated delivery date so we can investigate.

Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot find it, check around the delivery location and contact the local carrier first.

Then contact us as soon as possible. We will help investigate, but a replacement or refund cannot be guaranteed when a carrier has confirmed delivery to the correct address.

For shipping support, contact:

oldvegasbrand@gmail.com