Shipping policy

OLD VEGAS Shipping Policy

Most OLD VEGAS products are made specifically for each order. This means your order normally goes through a production stage before it is shipped.

OLD VEGAS is operated remotely from Israel and works with production and fulfillment partners in the United States and Europe. The fulfillment location may vary depending on the product, size, destination, and production availability.

Production Time

Most physical products are produced within approximately 1–2 business days before shipment.

Production time may vary depending on the product, fulfillment facility, order volume, holidays, or other operational circumstances.

Shipping estimates begin after production is completed.

Estimated Delivery Times

Typical transit estimates after production are:

United States: approximately 3–6 business days for most products
Some hoodie styles: approximately 5–15 business days depending on fulfillment location
United Kingdom and European Union: approximately 5–12 business days
Rest of the world: approximately 8–17 business days

These are estimates, not guaranteed delivery dates.

Carrier delays, customs processing, severe weather, holidays, local delivery disruptions, address problems, or other circumstances outside our direct control may affect delivery time.

United States Shipping

Standard shipping is free on U.S. orders unless otherwise stated during checkout.

International Shipping

International shipping rates are calculated and displayed during checkout before payment.

International orders may be subject to customs duties, import taxes, handling charges, or other fees imposed by the destination country.

Unless explicitly stated at checkout, these charges are not included in the product or shipping price and are the customer's responsibility.

Tracking

Once your order ships, tracking information will normally be sent to the email address used during checkout.

Tracking information may take up to approximately 48 hours after shipment to show its first carrier update.

If you have not received tracking information, please check your spam or promotions folder before contacting support.

Orders Arriving in Multiple Packages

Some orders may be fulfilled from more than one production facility or may complete production at different times.

As a result, items from the same order may sometimes arrive in separate packages. Each shipped package should receive its own tracking information where available.

Shipping Delays

If your order is significantly delayed, please contact us at oldvegasbrand@gmail.com with your order number.

We will review the tracking information and, where appropriate, contact or investigate with the relevant fulfillment or delivery provider.

A delayed shipment is not automatically considered lost. If a delay develops into a confirmed delivery problem, OLD VEGAS will make it right.

Depending on the circumstances, the solution may include a free replacement, reshipment, refund, store credit, or another appropriate remedy.

If a delayed package ultimately arrives successfully, OLD VEGAS may also choose to provide a goodwill bonus, store credit, or another gesture depending on the circumstances.

Lost Shipments

If a shipment is confirmed lost in transit, OLD VEGAS will resolve the issue at no additional cost to the customer.

The normal solution is a free replacement or reshipment. Depending on the circumstances, we may instead provide a refund or another appropriate remedy.

Items Damaged During Shipping

If your package or product arrives materially damaged during shipping, contact us as soon as possible at oldvegasbrand@gmail.com.

Please include your order number and clear photos of the damaged item and, where useful, the shipping packaging.

If the problem is confirmed, OLD VEGAS will make it right at no additional cost to you, normally through a free replacement or reshipment.

Incorrect or Defective Products

If you receive the wrong product, a defective item, a misprint, or an item materially different from what you ordered, contact us with your order number and photos.

Confirmed product or fulfillment errors will be resolved at no additional cost to the customer.

Incorrect Shipping Address

Please review your shipping address carefully before completing your order.

If you notice an error, contact us immediately. If your order has not yet entered fulfillment, we will do our best to update the address.

Once an order has entered production or shipment, we may no longer be able to change the delivery address.

Additional shipping costs caused by an incorrect or incomplete address provided by the customer may be the customer's responsibility.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot find it, please first check around the delivery location, with household members or neighbors, and with the local carrier where appropriate.

If you still cannot locate the package, contact us at oldvegasbrand@gmail.com and we will review the situation with you.