Refund policy

Most physical OLD VEGAS products are made specifically for your order. Please review the product description, size guide, selected color, and shipping address carefully before completing your purchase.

Digital products, including VAULT CREDIT gift cards, are subject to the separate terms described below.

Damaged, Defective, or Incorrect Products

If your physical order arrives damaged, defective, misprinted, or different from what you ordered, contact us within 30 days of delivery.

Email oldvegasbrand@gmail.com and include:

Your order number
A clear description of the issue
Clear photos showing the product and the problem
A photo of the size label when the issue involves an incorrect product or size

Once the issue has been reviewed and approved, we will offer a free replacement or a refund to the original payment method, depending on the circumstances.

You do not need to return a damaged or defective product unless we specifically ask you to do so.

Returns and Exchanges

Because most physical OLD VEGAS products are produced specifically for each order, we do not normally accept returns or exchanges for:

Ordering the wrong size or color
Changing your mind
Personal preference
Minor differences in print placement or color caused by the production process

Please check the applicable size guide before ordering. We cannot provide free size exchanges when the product was produced according to the size selected at checkout.

This does not affect any mandatory consumer rights that apply in your country or region.

Order Changes and Cancellations

Physical orders may enter production shortly after they are placed.

Contact us immediately at oldvegasbrand@gmail.com if you need to change or cancel an order. We will do our best to help, but changes and cancellations cannot be guaranteed once production has started.

Digital gift cards may be issued or scheduled for digital delivery shortly after purchase. Once a gift card has been issued or digitally delivered, it is subject to the VAULT CREDIT terms below.

Incorrect Shipping Address

Customers are responsible for entering a complete and accurate delivery address for physical orders.

If an order cannot be delivered because the address provided at checkout was incorrect or incomplete, additional production or shipping charges may apply before the order can be sent again.

VAULT CREDIT / Digital Gift Cards

VAULT CREDIT and other OLD VEGAS digital gift cards are final sale and non-refundable once issued or digitally delivered, except where a refund is required by applicable law.

Gift cards cannot be exchanged for cash or transferred back to a payment method except where required by applicable law.

VAULT CREDIT is valid for five (5) years from the date of purchase, except where applicable law requires a longer validity period or prohibits expiration.

If a gift card was purchased or issued fraudulently, through unauthorized payment activity, or as the result of a payment dispute or chargeback, OLD VEGAS may suspend or cancel the affected gift card where permitted by law.

If a VAULT CREDIT gift card is not delivered, cannot be accessed, or appears to have been issued incorrectly, contact us at oldvegasbrand@gmail.com with the order details so we can investigate.

This policy does not limit any mandatory consumer rights that apply in your country or region.