Refund policy
Refund Policy
Every OLD VEGAS product is made specifically for your order. Please review the product description, size guide, selected color, and shipping address carefully before completing your purchase.
Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, misprinted, or different from what you ordered, contact us within 30 days of delivery.
Email oldvegasbrand@gmail.com and include:
-
Your order number
-
A clear description of the issue
-
Clear photos showing the product and the problem
-
A photo of the size label when the issue involves an incorrect product or size
Once the issue has been reviewed and approved, we will offer a free replacement or a refund to the original payment method, depending on the circumstances.
You do not need to return a damaged or defective product unless we specifically ask you to do so.
Returns and Exchanges
Because every product is made specifically for each order, we do not normally accept returns or exchanges for:
-
Ordering the wrong size or color
-
Changing your mind
-
Personal preference
-
Minor differences in print placement or color caused by the production process
Please check the size guide before ordering. We cannot provide free size exchanges when the product was produced according to the size selected at checkout.
This does not affect any mandatory consumer rights that apply in your country or region.
Order Changes and Cancellations
Orders may enter production shortly after they are placed.
Contact us immediately at oldvegasbrand@gmail.com if you need to change or cancel an order. We will do our best to help, but changes and cancellations cannot be guaranteed once production has started.
Incorrect Shipping Address
Customers are responsible for entering a complete and accurate delivery address.
If an order cannot be delivered because the address provided at checkout was incorrect or incomplete, additional production or shipping charges may apply before the order can be sent again.
Refund Processing
Approved refunds are issued to the original payment method. Once processed, it may take several business days for the refund to appear, depending on your bank or payment provider.
Do not send a product to OLD VEGAS without contacting us and receiving instructions first.
For assistance, contact: