Refund policy

OLD VEGAS Refund & Return Policy

Most OLD VEGAS products are made specifically for each order. Because of this, we strongly recommend checking the product description, size guide, fit notes, color selection, and order details carefully before completing your purchase.

OLD VEGAS is operated remotely from Israel while production and fulfillment may take place through partners in the United States and Europe. We do accept returns and exchanges, but the process depends on why the item is being returned.

Damaged, Defective, Misprinted or Incorrect Items

If your item arrives damaged, defective, misprinted, incorrect, or materially different from what you ordered, please contact us at oldvegasbrand@gmail.com with your order number, a description of the problem, and clear photos when relevant.

If the issue is confirmed, OLD VEGAS will make it right at no additional cost to you. The normal solution is a free replacement or reshipment. Depending on the circumstances, we may instead offer a refund or another appropriate solution.

You normally will not be required to return a damaged, defective, misprinted, or incorrect item unless we specifically request it.

Please report product problems as soon as possible after delivery, preferably within 30 days.

Lost, Damaged or Problematic Shipments

If a shipment is confirmed lost, materially damaged in transit, or affected by another verified delivery problem, OLD VEGAS will work to resolve the issue at no additional cost to you.

Depending on the situation, the solution may include a free replacement, reshipment, refund, store credit, or another appropriate remedy.

If your shipment is significantly delayed, please contact us so we can investigate the tracking and delivery status. A delay does not automatically mean that a package is lost. If the package ultimately arrives, OLD VEGAS may choose to provide a goodwill bonus, store credit, or another gesture depending on the circumstances.

Wrong Size, Wrong Color, Change of Mind or Personal Preference

You may request a voluntary return or exchange within 14 days of delivery if you selected the wrong size or color, changed your mind, or decided the product is not right for you.

However, because OLD VEGAS products are generally made to order and the brand is operated remotely from Israel, voluntary returns must be shipped back to Israel at the customer's expense.

Before sending anything, you must contact oldvegasbrand@gmail.com and receive the correct return address and return instructions.

Please do not send a return without contacting us first.

Condition of Voluntary Returns

Returned items must be:

Unused
Unworn
Unwashed
In their original condition
Returned in their original packaging

If an item has been opened and used, we cannot accept it for a voluntary return.

Once the returned item reaches us in Israel, we will inspect it and update you within 48 hours to confirm whether the return is approved.

If the item shows signs of wear, washing, damage caused after delivery, strong odors, alteration, or another condition that prevents it from being resold, the return may be rejected.

Return Shipping Costs

For voluntary returns caused by wrong size, wrong color, change of mind, or personal preference, the customer is responsible for all return shipping costs to Israel.

We strongly recommend using a trackable shipping service. OLD VEGAS cannot be responsible for a return shipment that is lost before reaching us.

Refunds for Voluntary Returns

After an approved return has been received and inspected, we may provide:

A refund of the product price only
An exchange
A replacement product

The final solution will depend on the customer's request, product condition, availability, and the circumstances of the return.

Original shipping charges and return shipping costs are not refundable unless required by applicable law.

Any approved refund will normally be issued to the original payment method.

Please Choose Carefully Before Ordering

Because most OLD VEGAS items are produced specifically for each order and voluntary returns must be shipped internationally to Israel, we strongly encourage customers to choose carefully before checkout.

Please review the size guide, garment measurements, fit description, selected color, quantity, and shipping information before placing your order.

If you are unsure about sizing or another product detail, contact us before ordering at oldvegasbrand@gmail.com.

VAULT CREDIT / Gift Cards

Digital gift cards and VAULT CREDIT are final sale and non-refundable after issuance or digital delivery, except where applicable law requires otherwise.