SUPPORT ARCHIVE // 13 FILES ONLINE
FAST ANSWERS. NO CORPORATE STATIC.SUPPORT FOR THE WORLD AFTER.
Find clear answers about orders,shipping,products and returns. Search the archive or jump directly to the category you need.
ORDERS
01
ORDERSCan I change or cancel my order?
Contact us as soon as possible. If your order has not entered processing yet,we’ll do our best to update or cancel it. Once production or fulfillment begins,changes may no longer be possible.
CONTACT ORDER SUPPORT ↗02
PAYMENTWhich payment methods do you accept?
The payment methods currently available for your location are displayed securely during checkout. Your order is submitted only after payment is confirmed.
03
ORDER SUPPORTWhat should I do if there is a problem with my order?
Contact us with your order number and a clear description of the issue. Include photos when an item arrived damaged,defective,misprinted or incorrect.
Use the contact form or email oldvegasbrand@gmail.com.
SHIPPING
04
DELIVERYWhen will my order arrive?
Most orders are produced within 1–2 business days before shipping.
- United States3–6 business days
- United Kingdom and European Union5–12 business days
- Rest of the world8–17 business days
Delivery estimates begin after production and can be affected by carrier delays,customs,severe weather or other events outside our control.
READ THE SHIPPING POLICY ↗05
SHIPPING COSTHow much does shipping cost?
Standard shipping is free on U.S. orders. International rates are calculated at checkout before payment,based on the destination and available delivery method.
06
TRACKINGHow do I track my order?
A tracking link is emailed after your order ships. Tracking can take up to 48 hours to show its first carrier update. Check spam or promotions if the email does not appear.
Contact support with your order number if tracking has not updated for several business days or the carrier marks the package delivered but you cannot locate it.
07
INTERNATIONALWill I have to pay customs fees or import taxes?
International orders may be subject to local duties,taxes or customs fees imposed by the destination country. These charges may not be included at checkout unless explicitly stated there.
08
MULTIPLE PACKAGESWhy did only part of my order arrive?
Some orders can arrive in separate packages when different products complete fulfillment at different times. Each shipped package should receive its own tracking update.
PRODUCTS
09
SIZINGHow do I choose the right size?
Open the size guide on the product page and compare its garment measurements with a similar item you already own. Do not rely only on the size name because fit can vary between product types.
Check the product description for regular,relaxed or oversized fit notes before ordering.
10
PRODUCTIONWhere are OLD VEGAS products made?
OLD VEGAS products are produced and shipped in the United States. Availability,fulfillment timing and specific production details may vary by item.
11
PRODUCT CAREHow should I wash and care for my clothing?
Follow the care label attached to your item. For printed clothing,washing inside out in cold water with similar colors and using a gentle cycle can help protect the artwork.
Avoid bleach and do not iron directly over the printed design. Air drying or low heat is generally gentler on the garment.
RETURNS
12
RETURN POLICYWhat is your return policy?
Every OLD VEGAS product is made specifically for your order. If your item arrives damaged,defective,misprinted or different from what you ordered,contact us within 30 days of delivery with your order number and clear photos.
Once approved,we’ll arrange a free replacement or refund. You normally will not need to return a damaged or defective item unless we specifically ask you to.
READ THE REFUND POLICY ↗13
SIZE OR COLORCan I return an item if I chose the wrong size or color?
Because each product is made for your order,we do not normally accept returns or exchanges for choosing the wrong size or color,changing your mind or personal preference.
Review the product details and size guide carefully before ordering. This does not affect mandatory consumer rights that apply in your country or region.